Shipping & Delivery
Delivery Coverage
We deliver to all regions and districts across Uganda. Select a region to view available delivery points and fees.
Delivery Timeframes
Standard Delivery
2-3 business days
From UGX 10,000
Express Delivery
1 business day
From UGX 25,000
Free Shipping
Orders over UGX 200,000
FREE
Delivery Process
1
Order Confirmation
You'll receive an email and SMS confirmation with order details and estimated delivery date
2
Processing
Vendor prepares your order for shipment (usually 1-2 business days)
3
Shipment
Order is picked up by delivery partner and shipped to your location
4
Delivery
Package is delivered to your specified address
Delivery Instructions
- •Provide accurate delivery address and phone number
- •Ensure someone is available to receive the package
- •Delivery personnel will contact you before arrival
- •For security, packages may require signature upon delivery
- •Provide special delivery instructions in checkout if needed
Tracking Your Order
Track your order status through:
- •Order confirmation email with tracking link
- •Your Tembeya Shop account under "Your Orders"
- •SMS notifications for order status updates
- •Contact our support team for assistance
Need Help?
For any shipping-related questions, please contact our support team:
Email: [email protected]
Phone: +256 700 000 000
WhatsApp: +256 700 000 000
Support hours: Mon-Fri 8AM-8PM, Sat 9AM-5PM