For Vendors

Becoming a Vendor

Start selling on Tembeya Shop by completing our vendor application:

Click "Sell on Tembeya" in the footer or visit /sell
Fill in your personal information (name, email, phone)
Provide business details (store name, legal business name, URSB number)
Select your business category and size
Enter your business location and physical address
Review and submit your application
Verify your email with the OTP sent to your inbox
Wait for Vendor compliance team approval (typically 1-3 business days)
Once approved, set up your password and start selling

Vendor Application Requirements

Required Information

Personal: Full name, email address, phone number
Business: Store name, legal business name, URSB registration number
Category: Business category (e.g., Electronics, Fashion, Home)
Size: Business size (Individual, Small, Medium, Large)
Revenue: Annual revenue range
Location: City and physical address

Verification

Email verification via OTP
Phone verification via SMS OTP
URSB number validation
Vendor compliance team review and approval

Setting Up Your Store

After approval, access your vendor portal at vendor.tembeya.shop:

Store Profile: Add your store logo, description, and banner
Business Hours: Set your operating hours
Delivery Points: Add locations where you can deliver or ship from
Payment Methods: Accept payments via mobile money, cards, and cash on delivery
Return Policy: Set your store-specific return policy

Adding Products

List your products for sale:

Click "Add Product" in your vendor dashboard
Enter product name and detailed description
Set price, stock quantity, and SKU
Upload product images (up to 10 images, max 5MB each)
Select product category and subcategory
Add product specifications (size, color, material, etc.)
Set shipping weight and dimensions
Publish your product

Importing and Exporting Products

Save time by bulk importing your products or export your inventory for offline management:

Downloading the Import Template

Go to the Products page in your vendor dashboard
Click the "Import" button in the top right
Click "Download Template" to get the CSV template
The template includes all required and optional fields

Supported Formats

CSV: Comma-separated values, universally compatible
Excel: .xlsx files with multiple sheets

Required Fields (marked with *)

Name*: Product name (max 200 characters)
SKU*: Unique stock keeping unit code
Price*: Selling price in UGX
Stock*: Available quantity

Optional Fields

Category: Product category (must match existing categories)
Description: Detailed product description
Short Description: Brief summary for listings
Compare Price: Original price (for showing discounts)
Cost Price: Your purchase cost (for profit tracking)
Active: Yes/No (whether product is visible)
Featured: Yes/No (highlight on homepage)
Status: active/inactive

Importing Products

Fill in the template with your product data
Ensure SKUs are unique (duplicates will be rejected)
Go to Products page and click "Import"
Upload your CSV or Excel file
Review the preview of the first 10 rows
Click "Import" to confirm
Products are created without images (see below)

Important: Images Cannot Be Imported

Due to file size limitations, product images cannot be imported via CSV/Excel. After importing:

Go to your Products page
Click "Edit" on each imported product
Upload product images (up to 10 images, max 5MB each)
Save the product

Exporting Products

Apply filters (search, category, status) if you want a subset
Click the "Export" button in the top right
Select format (CSV or JSON)
The file downloads automatically
Export includes all product data except image URLs

Best Practices

Use unique SKUs for each product
Double-check prices and stock quantities before importing
Use category names that match existing categories on Tembeya
Keep product descriptions detailed and SEO-friendly
Regularly export your inventory for backup
Export filtered lists for targeted updates

Managing Orders

Handle incoming orders efficiently:

Receive real-time order notifications
View order details including customer information
Accept or decline orders within 24 hours
Update order status (processing, shipped, delivered)
Print shipping labels and invoices
Track delivery progress
Handle cancellations and returns

Commission Structure

Tembeya charges a commission on each sale:

Standard Commission Rates

Standard: 5% commission on all sales
Performance Tier: Reduced commission for high-performing vendors
Volume Tier: Lower rates for vendors with high monthly sales volume

Commission is automatically deducted from each sale. The remaining amount is credited to your vendor balance.

Balance and Payments

Understand how your balance works:

How Balance Works

Sale Made: When a customer purchases your product, the sale is recorded. Commission is deducted from the sale amount.
Settlement Balance: Your settlement balance increases with each sale after commission deduction. This represents your total earnings.
Order Delivered: Once the order is marked as delivered, the funds become available for withdrawal.
Available Balance: Funds from delivered orders move to your available balance, which you can withdraw at any time.

Important Note

Withdrawals can only be made from your available balance. Pending settlements become available once orders are delivered.

Withdrawals

Minimum withdrawal amount: UGX 50,000
Withdrawal methods: Mobile money (MTN/Airtel), Bank transfer
Processing time: 2-3 business days
No withdrawal fees for mobile money
Bank transfer fees may apply

Reviews and Ratings

Build your reputation through customer reviews:

Customers can rate products and your store (1-5 stars)
Respond to customer reviews to show engagement
Use feedback to improve your products and service
Higher ratings improve your visibility on the platform
Report fake or abusive reviews to support

Advertising and Promotions

Promote your products and store to reach more customers through sponsored advertising:

Keywords and Search Targeting

Create unique keywords and phrases for your products
Search results respect your keywords when showing sponsored products
Keywords can be broad, phrase, or exact match
Manage and delete keywords from your advertising dashboard

Ads Wallet

Top-up: Add funds via Flutterwave (MTN Mobile Money, Airtel Money, Card)
Minimum top-up: UGX 10,000
Maximum top-up: UGX 10,000,000
Balance tracking: View your balance, deposits, and spending
Transaction history: Export your wallet transactions to CSV

Performance Metrics

Impressions: How many times your ads were shown
Clicks: How many times your ads were clicked
CTR (Click-Through Rate): Clicks divided by impressions
Conversions: How many clicks led to purchases
Conversion Rate: Conversions divided by clicks (percentage of clicks that resulted in sales)
CPC (Cost Per Click): Total spend divided by clicks
Total Spend: Total amount spent on advertising

How Conversion Tracking Works

When a customer clicks your sponsored product and later makes a purchase, our system automatically tracks this as a conversion:

Customer clicks your sponsored product (charged UGX 250)
System stores the ad reference for 30 days
Customer adds product to cart and completes checkout
Order is created successfully
System automatically records the conversion
Your performance metrics update with conversion count

Important: Conversions are deduplicated for 30 days - the same order won't be counted twice. Conversion tracking happens automatically at order creation, so you get real-time data on how your ads are performing.

Banner Ads

Banner ads are created by the Advertising team, not vendors
To advertise with banners, submit a quote request from your advertising dashboard
Specify placement (homepage, category, product page), duration, and size
The Advertising team will review your request and provide pricing
View your quote requests and their status (pending, approved, rejected)

How to Get Started

Go to the Advertising tab in your vendor dashboard
Top up your ads wallet (minimum UGX 10,000)
Create keywords for your products
Your products will appear as sponsored in search results
Monitor performance metrics to optimize your campaigns
For banner ads, submit a quote request and wait for Advertising team approval

KYC Requirements

For security and compliance, vendors must complete KYC verification:

Upload National ID or Passport
Upload business registration documents
Provide tax identification (TIN) if applicable
Verification typically takes 1-2 business days
KYC documents are retained for 180 days and automatically deleted

Vendor Security

Protect your vendor account:

Enable two-factor authentication (SMS, Email, or Authenticator app)
Use a strong, unique password
Regularly review your activity log
Set up notification preferences for security alerts
Contact support immediately if you suspect unauthorized access

Reports and Analytics

Track your performance with detailed reports:

Sales reports (daily, weekly, monthly)
Revenue and commission breakdown
Product performance analytics
Customer demographics and behavior
Conversion rates and traffic sources
Export reports in CSV format

Still Need Help?

Our vendor support team is here to help you succeed on Tembeya Shop.

Email: [email protected]

Phone: +256 700 000 000

WhatsApp: +256 700 000 000

Support Hours:

Monday - Friday: 8:00 AM - 8:00 PM EAT

Saturday: 9:00 AM - 5:00 PM EAT